Claims and Suggestions

Means of Claim

The Higher School of Computer Engineering makes available to its students, professors and PAS a complaints and suggestions box which will collect the proposals whose purpose is to promote the improvement of the quality of the degree.

As an alternative or in addition to the complaints mailbox, any request or suggestion can be made through the various representatives of the school:

• El delegate he is the representative of the students of each class and he can send any complaint or suggestion that affects the class to the government team and coordinators of the school. Likewise, the student delegation, are representatives who can take claims to the Center Board and the governing team.
• Any problem about the registration and other general aspects of the management of students of the UCLM you can consult it with the student management unit of the Ciudad Real campus
• Students are assigned a personal tutor that can help with your academic progress.
• The school has coordinator of the master's degree, coordinator of the degree, of the bilingual degree and coordinators of each course and intensification. All of them can mediate and help with suggestions and complaints.

All the  written complaints and suggestions They may be issued individually or on behalf of a group of people. In any case, it will be necessary for the people related to the request to be identified, no claim or suggestion will be processed where this requirement is not met. Likewise, the request will indicate the channel chosen by the sender to receive information on the processing status (email, telephone, ..). 

Suggestions may be sent through the physical mailbox installed at the entrance of the center's Secretariat or by email sent to esi@uclm.es. 

Complaints must be made in writing addressed to the Director of the School and delivered to the Secretary's Office where they will be registered at the entrance. 

The center's Quality Assurance Commission will be in charge of channeling suggestions and complaints to the person in charge of the service involved and communicating the solution adopted to the sender.